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F.A.Q

Any lingering questions? Read below to see if one of your questions has been answered! Still have a question? Feel free to call us and we'd be happy to help out!

Why was I given an "arrival time"?

Because we service such a large area, we provide you a one hour window in which our techs will arrive at your home, giving them adequate time to drive between jobs. 

What areas do you service?

Currently we service the whole of Orlando and some surrounding areas such as Lake Mary/Sanford, St. Cloud, Bithlo, Clermont, and more. Give us a call to find out if we service your area!

How far in advance do I need to make an appointment?

It is recommended to make an appointment at least a week or two before you need it done. We are currently unable to accommodate same-day or next-day appointments. 

It's raining outside, will Carpet Doctor still come out?

In most cases, absolutely! We live in Florida after all! However, in cases of severe weather such as hurricanes or lightning storms, we may have to either reschedule or push an appointment time back. We will contact you asap in the rare case this happens. 

What payment methods do you accept?

While check or cash is preferred, we do also accept all major credit cards. Credit cards will be processed through Payanywhere

Why is my carpet wavy or rippling after my cleaning?

"If your carpet presents ripples and buckles immediately after cleaning, it is possible the carpet is not yet fully dry. Wet carpeting can stretch and form ripples that will disappear once the moisture evaporates from the fibers. Set up a fan to blow on the carpet, circulate the air and aid in drying." (Leahey)

I live in an apartment/condo, can you still clean my carpet?

This is very tricky and the answer has a lot of components to it. The short answer is "it depends" on many different circumstances. In order to properly clean your carpets we absolutely must have the following:
 

  1. Access to an outside water source - Our machine runs on water, so we need plenty of it. Most apartment complexes do not offer outside water access, and due to the possibility of a leak we cannot hook our hoses inside buildings. 

  2. Access to adequate parking - Our van is large, so we need enough space to park it without blocking other residents' parking spots, garages, or streets. We cannot park anywhere a "No Parking" sign is posted. Additionally, if your apartment faces an area that isn't a road (somewhere we can't drive or park such as a ravine or grassy area), or if our hoses are unable to reach you- we will be unable to complete the job.

  3. Must be on the Ground level or Second-floor. - We have a limited length of hose that we can utilize for each job. So for this reason, we are unable to safely clean anything above the second floor. 

If you have any questions or concerns about cleaning apartments or condos, please shoot us a text or give us a call. We will do everything we can to assist you. 

My carpet has a lot of pet urine, does cleaning it remove it all?

Another tricky one. Pets definitely keep us in business! The answer is actually more scientific than you would expect. As the pet urine dries, it leaves behind crystallized particles which could be extremely difficult to remove if it sits too long on the carpet. When your pet urinates, it puts the carpet through a process extremely similar to the original dying process- so in most cases the urine actually changes the color of your carpet and is unable to be removed. 

 

After you get your carpets cleaned and the carpets begins to dry, the urine can actually "wick" back up toward the surface from the pad. So a stain that seemed to have disappeared, may reappear once the carpet dries. Depending on the amount of urine in the carpet, cleaning it alone may not solve the issue. In some cases, the carpet fibers as well as the backing need to be cleaned and the pad completely replaced before the smell and urine go away.

 

We are happy to clean any house with urine stains and odor, and will do all we can to clean to the best of our ability, but we do not offer any guarantees on pet odor or stain removal.